Bupa Australia OSHC Health Insurance Privacy Statement
Your health and personal information
Your privacy rights are important to you and Bupa Australia. We’ll only collect health and personal information about you and others on your membership that’s necessary for the purposes of providing the appropriate health cover and verifying that it has been provided according to law and with our policies. This may include health information collected about you from health service providers. If the information you give us is not complete or accurate, we may not be able to provide you with the health cover you request.
Bupa Australia may need to disclose your health or personal information to other parties, such as health care providers and associations, business partners, government authorities, other health funds or other industry bodies. We may also use information for internal purposes such as staff training, claims auditing and compliance monitoring.
If you’re the owner of the membership, you’re responsible for ensuring everyone on your membership is aware that Bupa Australia may collect, use and disclose their personal and health information for the purposes of providing their cover and verifying that appropriate benefits are paid.
Each person on the membership aged 17 and over must complete a ‘Keeping it Confidential’ form indicating their preferences regarding who should receive information about their personal claims. If not completed, all claim information will be sent to the individual it relates to. All cheques and non cash payments will be sent to the owner of the membership.
You’re entitled to request reasonable access to your personal and health information. Bupa Australia reserves the right to charge an administration fee for collating such information.
If you or any other person on your membership does not consent to the collection or the way we use and disclose personal and health information, we may not be able to provide you with cover.
This is your consent to receive telemarketing calls from us for an indefinite period. We may contact you about new products or special offers. If you do not wish to receive this information you can opt out by calling 1800 888 942.
Privacy complaints
If you have any concerns about how we handle your personal information or require further information, please contact our customer service centre on 1800 888 942. If our customer service staff cannot satisfy your concerns, you may lodge a formal complaint in writing to:
The OSHC Privacy Officer
Level 2
600 Glenferrie Road
Hawthorn VIC 3122, Australia
Resolution of problems
If you would like to provide us with any feedback about our products or services, or do not understand a decision we have made regarding any aspect of your cover, please contact us on 1800 888 942, or in writing to:
OSHC Customer Relations Manager
Level 2
600 Glenferrie Road
Hawthorn VIC 3122, Australia
After you have contacted us regarding your enquiry, if you do not feel satisfied with our response, you may contact the Private Health Insurance Ombudsman on 1800 640 695 or the Insurance Ombudsman on 1300 78 08 08.